Terms of service

1. About us

This website is operated by Annie's Sweets & Treats Ltd, trading as Fidget Sisters, a company registered in England and Wales (company number 16171705). Registered office: 25 Greengate, Preston, Lancashire PR4 5FH, United Kingdom. Email: hello@fidgetsisters.com. Phone: 01772 614200. In these terms, "we", "us" and "our" mean Annie's Sweets & Treats Ltd, and "you" means the person using this website or placing an order.

2. Our products

We try to describe and show our products as accurately as possible. Colours, shapes and designs may differ slightly from the photos because of screen settings, lighting and manufacturing batches. Please check the age guidance, safety warnings and packaging for each product before use. Our FAQ and safety guide explains how to use and care for our toys safely.

3. Orders and contract

When you place an order you are making an offer to buy. We will email you to confirm we have received it. A contract between us is formed when we dispatch your order and send you a dispatch confirmation. We may decline an order, for example if an item is out of stock, if there is an error in the price or description, or if we cannot verify your payment. If we decline or cancel an order after you have paid, we will refund you in full.

4. Prices and payment

Prices are shown in pounds sterling (GBP). Delivery charges are shown at checkout before you pay. Payment must be received before we dispatch your order. If we discover an obvious pricing error we will tell you and give you the choice of buying at the correct price or cancelling for a full refund.

5. Delivery

We deliver to UK addresses only. Delivery charges, dispatch times and delivery aims are set out in our Shipping policy. Risk in the goods passes to you when they are delivered to you. If your order is late we will contact you, and your legal rights are not affected.

6. Cancellation, returns and refunds

Your right to cancel and our returns process are set out in our Refund policy. Nothing in these terms affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

7. Faulty goods

Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not as described, contact us and we will put it right in line with the Consumer Rights Act 2015.

8. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded by law, and your statutory rights are not affected. Subject to that, we are not liable for loss or damage that was not a reasonably foreseeable result of our breach of these terms, or for any business losses.

9. Safe use and age guidance

Our products are intended for use as described on the product page and packaging. Please follow all age guidance and safety warnings, supervise younger children, and stop using any item that becomes damaged.

10. Privacy

We use your personal information as described in our Privacy policy.

11. Intellectual property

The content of this website, including text, images, logos and design, belongs to us or our licensors. You may use it for your own personal, non-commercial use only. You must not copy, reproduce or republish it without our written permission.

12. Reviews and feedback

If you submit a review or feedback, you confirm it is honest and does not break any law, and you allow us to display and use it on our website and marketing.

13. Changes to these terms

We may update these terms from time to time. The terms in force when you place an order are the ones that apply to that order.

14. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you may bring a claim in the courts of the part of the UK where you live.

15. Contact us

Annie's Sweets & Treats Ltd, trading as Fidget Sisters, 25 Greengate, Preston, Lancashire PR4 5FH, United Kingdom. Email: hello@fidgetsisters.com. Phone: 01772 614200.