Refund policy

Fidget Sisters is a trading name of Annie's Sweets & Treats Ltd, registered in England and Wales, company number 16171705. Registered office and returns address: 25 Greengate, Preston, Lancashire PR4 5FH, United Kingdom. Email: hello@fidgetsisters.com. Phone: 01772 614200.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order and return your goods for any reason within 14 days of receiving them.

• Tell us you wish to cancel within 14 days of the day you receive your goods. Email hello@fidgetsisters.com with your name, order number and the items you are returning.
• Send the goods back to us within 14 days of telling us you wish to cancel.
• Items should be unused, in the condition you received them and in their original packaging. We may reduce your refund if the goods have lost value because they were handled more than was necessary to inspect them.

Return address and postage

Please email us before sending anything back so we can confirm your return. Send returns to: Fidget Sisters, 25 Greengate, Preston, Lancashire PR4 5FH, United Kingdom.

If you are cancelling because you have changed your mind, you pay the cost of returning the goods. We recommend using a tracked service, as you are responsible for the goods until they reach us.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, please contact us as soon as possible with your order number and a photo if you can. Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. If your item is faulty, damaged or not as described, we will pay for it to be returned and will offer a repair, replacement or refund as the law requires.

Refunds

We will refund you within 14 days of receiving the goods back (or of receiving proof that you have posted them, if earlier). Refunds include the standard delivery charge you paid and are made to your original payment method.

Items that cannot be returned

Gift cards and personalised or made-to-order items cannot be cancelled once ordered. This does not affect your rights if an item is faulty or not as described.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.